Pushya

Refunds and cancellation

Pushya is run by [legal name to be added], a sole proprietorship trading as Pushya, [address to be added]. This page covers how to cancel and when you get money back. Refunds go to the payment method you used and usually reach it within 5 to 7 working days after we start them; your bank or app may take longer to show it.

Plans

  • A plan paid by UPI or card covers the month or year you paid for and does not renew by itself, so there is nothing to cancel. It ends on the date the app shows.
  • Plans bought through Google Play or the App Store are cancelled and refunded under that store's rules, from your Google or Apple account.
  • We do not refund the unused part of a period you have started, except where the law requires it.
  • If you were charged twice, or charged and the plan did not start, write to us and we refund the extra charge in full.

Wallet balance

  • Balance you paid for and have not spent can be refunded in the app (You, Wallet, Refund balance) within 180 days of the top-up it came from. It goes back to the original payment method.
  • Promotional credit, such as a first top-up bonus, is not refundable.
  • When you delete your account, any refundable balance is refunded automatically.

Chats with astrologers

  • You pay only from the astrologer's first reply. If they do not reply within 90 seconds, the chat is cancelled and nothing is charged.
  • If the connection drops for more than 60 seconds, the minute in progress is not charged.
  • If your balance runs out, the chat ends and you are charged only for the minutes covered.
  • If a chat went wrong (the astrologer broke the no-tips rule, was abusive, or did not answer), tell us within 7 days by email, with the date of the chat and the astrologer's name. We read the transcript and, where the complaint holds, credit the charge back to your wallet.

Store orders

  • You can cancel an order until it is dispatched, for a full refund.
  • If an item arrives damaged, wrong or incomplete, tell us within 7 days of delivery with a photo. We replace it or refund it in full, including any return postage.
  • Because they are consecrated or personal items, rudraksha, yantras and gemstones cannot be returned for a change of mind once delivered and opened.
  • Refunds for orders paid from the wallet go back to the wallet; orders paid by UPI or card are refunded to that method.

How to ask

Write to support@pushya.app with your registered phone number and what happened.

Version 1.0, effective [effective date to be added].